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Last Updated: 12/6/2025


Elite Power Group Privacy Policy

Elite Power Group Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.elitepowergroup.com.au (the “Site”).


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  •  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.   
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.   
  • “Web beacons,” “tags,” and “pixels” are electronic files used to track and record information about how you browse the Site.


Additionally, when you submit a form, make a purchase, or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information".

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW WE USE YOUR PERSONAL INFORMATION

We collect personal information primarily to respond to your enquiries, quote requests, and sign-up form submissions. This includes contacting you with information relevant to your request, offering personalised advice, and following up with service or product recommendations that may suit your needs.

If you place an order through the Site, we also use your information to process transactions, arrange delivery or installation, and provide you with invoices or order confirmations.

Additionally, we use this information to:

  • Communicate with you effectively
  • Screen enquiries and orders for potential risk or fraud
  • Provide marketing communications in line with your preferences
  • Improve our services and website experience

We use Device Information to help us detect and prevent fraud (e.g. IP address tracking), and to optimise our website by analysing how users interact with it. This helps us understand what content is most useful and improve future communication and services.



SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties in order to assist us in operating our website, managing customer enquiries, schedule work, and provide billing and support. These service providers are bound to Australian privacy and confidentiality obligations and only use your information under our direction.

We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here. You can opt out of Google Analytics here.

Finally, we may disclose your personal information when required to comply with Australian law enforcement or legal obligation, such as responding to a court order, warrant, or legal request, to protect our rights and safety.


MARKETING COMMUNICATIONS

By submitting any form on the Site, you agree to opt in to any operational and marketing communications from us, including information about products, services, promotions, and news.

You can opt out of receiving marketing communications at any time by following the unsubscribe link under every promotional email we send out.

We collect consent for marketing at the time you submit a form using the details provided on the form. This consent is clearly communicated below the form fields. You are not required to provide this consent to receive any quoting or service from us.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.

You can opt out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal here.


DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  

Under the Australian Privacy Act, you have the right to access the personal information we hold about you and to request its correction if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To exercise this right, please contact us using the form's fields.


DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

We may update and alter this Privacy Policy from time to time to reflect changes in our practice, legal obligations, services, or for other operations reasons. When we make changes, we will revise the 'Last Updated' date at the top of this page.

We encourage you to periodically check this page to stay informed of how we protect your personal information.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@elitepowergroup.com.au or by mail using the details provided below: 3/9 Sandringham Ave, Thornton, NSW, 2322, Australia.