BILLING & PAYMENT: GET HELP & SUPPORT

Yes, all invoices include GST unless otherwise stated.

If you notice a discrepancy, contact our billing team immediately with your invoice details so we can review and resolve the issue.

Invoices are usually sent within 24–48 hours of work completion or product delivery. Please check your spam folder or contact us if it hasn’t arrived.

If you've paid the wrong amount to the specified amount, please contact us asap to help resolve this issue.

Depending on when you pay, some transactions are delayed and don't hit our account until after our scheduled automated reminders. If you've paid by credit card, it takes 3 working days to hit out accounts. If you've paid, disregard the reminder.

Absolutely you change your billing information. To do so, use the form below and specify the changes you'd like made, and we can implement that for any future invoices etc. are sent to and with the correct details.

If payment is late, we may contact you to arrange payment. Extended delays may result in service suspension or further escalation until the balance is cleared.

Service work that is covered under warranty does not require payment. For work outside workmanship and product warranty coverage, we will send you an invoice with further payment instructions.

Yes, we offer secure online payments and phone payments through our billing department. Fees and charges will apply.

Yes, you can combine payment methods, such as partially via credit card and partially via bank transfer. Please let us know when paying so we can record it correctly.

Deposit payments are typically requested via bank transfer or credit card. Full payment details are included in your quote and confirmation documents.

If you have a question that is not answered here, please use the form below and describe your enquiry in detail so our team can either fix it quickly, or look into it before we call you.