TECHNICAL SUPPORT: GET HELP & SUPPORT

When the Solar.web wizard is completed on the SnapINverter user interface, a connection to Fronius Solar.web is established and the system checks whether the datalogger ID of this Data-/Hybridmanager is already active in an existing system. If this is the case, error 01-0012 is displayed in the user interface. Reasons for this can be:

• The Solar.web wizard has already been completed and the system has therefore already been automatically created in Solar.web. You should already be able to view the system on Solar.web. If you do not see the system on Solar.web, please contact your installer.
• Your system has already been manually added to Solar.web. Check with your installer to see if this is the case. He can grant your Solar.web user rights for the system or hand over the system to you so that you also have access. Learn more about Solar.web system rights here.
• Someone incorrectly added your system's Datalogger ID to Solar.web. To check, contact our customer support using our contact form.

The inverter is not producing because no stable AC grid is detected.

Make sure the circuit breaker is switched on.

The status code 107 is also displayed if the grid was only temporarily absent, for example due to a power failure or a shutdown. If the error is permanent, please contact your installer.

Arc detection has triggered. If there has been a problem with your PV modules or a storm, this may be the reason for these state codes.

Please contact your installer to check the system.

Status message 306 is sent by the inverter if there is not enough power available from the PV modules.

This can happen if the PV modules are covered with snow, dirt or leaves or during the night hours. If the PV modules are clear, make sure that the DC switch at the bottom of the inverter is in the “I” switch position (on).

Status code 307 is sent by the inverter if there is not enough voltage available from the PV modules.

This can happen if the PV modules are covered with snow, dirt or leaves or during the night hours. If the PV modules are clear, make sure that the DC switch at the bottom of the inverter is in the “I” switch position (on).

During its automatic insulation measurement, the inverter detected too low a resistance on the DC side.

There may be a problem with the PV modules or their cabling. Often the error occurs only under certain conditions, such as rain.

Please contact your installer to check the system.

Status code 509 is sent by the inverter if there is not enough power available from the PV modules for a period of 24 hours.

This can happen if the PV modules are covered with snow, dirt or leaves or during the night hours. If the PV modules are clear, make sure that the DC switch at the bottom of the inverter is in the “I” switch position (on). the PV modules are clear, make sure that the DC switch at the bottom of the inverter is in the “I” switch position (on).

Status code 522 is sent by the inverter if the voltage from the PV modules is too low to start operation.

This can happen if the PV modules are covered with snow, dirt or leaves or during the night hours. If the PV modules are clear, make sure that the DC switch at the bottom of the inverter is in the “I” switch position (on).

Status code 523 is sent by the inverter if the voltage from the PV modules at input “DC2” (MPPT2) is too low to start operation.

This can happen if the PV modules are covered with snow, dirt or leaves or during the night hours.If the PV modules are clear, make sure that the DC switch at the bottom of the inverter is in the “I” switch position (on).Make sure that PV modules are connected to the input “DC2” (MPPT2), which means that this is physically occupied.

In case of doubt, your installer can provide you with information.If the input is not in use, please go to the display of your inverter. There, the input can be deactivated by pressing the 3rd button from the left 5 times and then entering the code “2-2-7-4-2” using the arrow keys and the Enter key. Go to “MPP Tracker 2” -> “DC Tracking Mode” and select “OFF”. If PV modules should be connected, select “AUTO”.

If you are unable to solve the problem yourself, please contact your installer.

The status message 65000 is sent by the Symo Hybrid if there is no connection between the inverter and the storage system or if it has been interrupted.

First, make sure your Symo Hybrid has the latest firmware installed. Learn here how to update via Solar.web.

Otherwise, reboot the storage system:

• Disconnect the inverter first on the AC side (FI or circuit breaker), then on the DC side (switch on the inverter).
• Turn off the storage.
• Wait about 30 seconds. The inverter must be completely dark. No LED may light up anymore.
• Turn the storage back on.
• When the storage has started up (after about 30 seconds), switch the inverter back on (AC and DC side).

After 24 hours of energy continuously being fed into the grid, an insulation measurement must be carried out. This is a normative specification. Grid power feed operation is not possible during the insulation measurement. After the insulation measurement, the inverter starts feeding energy into the grid again. This is purely for your information - no additional measures are required.

A setting has been changed that makes restarting the system necessary. This occurs automatically - no additional measures are required.

a.) Occur together with other errors, which result in shutdown of the inverter, or

b.) Be triggered through actuation of the emergency stop switch/fire brigade switch on the WSD (orange connector on the far left of the data communication PC board), or

c.) If no emergency stop switch/fire brigade switch is installed, be triggered due to a missing bridge on the WSD connector.

Measures:

In case of

Case a): Please check on your Solar.web portal whether other status messages were triggered at the same time as code 1030. If so, please proceed according to the description "Cause/Solution" of these status messages. If not, please contact your installer.

Case b): Please check whether the emergency stop has been triggered.

Case c): Please contact your installer.

When connecting to the public grid, for example after restarting the inverter, the grid frequency was exceeded. The inverter will not feed in power until the grid frequency is within the limit again. No other measures are required.

This status code is triggered as soon as the grid voltage exceeds the stored limit value (depending on country-specific regulations). The inverter reduces the power of feeding in as a result due to the grid voltage being too high. This is purely for your information - no additional measures are required.

To little DC power for feed-in (reason: too little irradiation, e.g., in the morning or evening; poor weather conditions such as rain, snowfall, or fog; snow on the PV modules; heavy shading).

This is remedied automatically as soon as the PV generator (PV modules) is being supplied with sufficient power. 

This status code only appears when starting for the first time and can be ignored.

• Go to solar.web state codes