SCHEDULING: GET HELP & SUPPORT

Requests are noted, and we do our best to accommodate based on availability.

Yes, our scheduler will confirm the date, expected duration, and any tradesman requirements.

Yes, we can align our work with other trades to minimise disruption.

Yes, if the work is large or requires multiple tradesmen, our scheduler will plan accordingly.

Yes, we can coordinate so that multiple services at the same address can be completed efficiently.

You can schedule as far ahead as needed; complex installations may require more lead time.

Jobs are scheduled based on a linear basis, when a quote is accepted, they are next in line to be scheduled.

Because of high-demand, our team may have had a large amount of customers book their installation in before yours. We do our best to optimise our calendar for both you and our installers.

Yes, we do our best to accommodate preferred days while balancing overall scheduling efficiency.

Yes, the scheduler can coordinate jobs across multiple sites and plan tradesman routes efficiently.

Our scheduling team will call you with potential dates, as well as job details and expected duration.

If your installer is running significantly late, we will notify you and give you an estimated time of arrival.

Yes, a responsible adult should be present, or prior arrangements for access should be made.

The team will ensure all approvals or permits are in place before assigning the job to the tradesman.