01-0012: Datalogger ID not available

When the Solar.web wizard is completed on the SnapINverter user interface, a connection to Fronius Solar.web is established and the system checks whether the datalogger ID of this Data-/Hybridmanager is already active in an existing system. If this is the case, error 01-0012 is displayed in the user interface. Reasons for this can be: The Solar.web wizard has already been completed and the system has therefore already been automatically created in Solar.web. You should already be able to view the system on Solar.web. If you do not see the system on Solar.web, please contact your installer. Your system has already been manually added to Solar.web. Check with your installer to see if this is the case. He can grant your Solar.web user rights for the system or hand over the system to you so that you also have access. Learn more about Solar.web system rights here. Someone incorrectly added your system's Datalogger ID to Solar.web. To check, contact our customer support using our contact form.

107: No AC grid detected

The inverter is not producing because no stable AC grid is detected. Make sure the circuit breaker is switched on. The status code 107 is also displayed if the grid was only temporarily absent, for example due to a power failure or a shutdown. If the error is permanent, please contact your installer.

240 / 241 / 242 / 243 – Arc detection

Arc detection has triggered. If there has been a problem with your PV modules or a storm, this may be the reason for these state codes. Please contact your installer to check the system.

Status message 306 is sent by the inverter if there is not enough power available from the PV modules. This can happen if the PV modules are covered with snow, dirt or leaves or during the night hours. If the PV modules are clear, make sure that the DC switch at the bottom of the inverter is in the “I” switch position (on).

307: DC voltage too low

Status code 307 is sent by the inverter if there is not enough voltage available from the PV modules. This can happen if the PV modules are covered with snow, dirt or leaves or during the night hours. If the PV modules are clear, make sure that the DC switch at the bottom of the inverter is in the “I” switch position (on).

475 / 502 – Insulation resistance too low

During its automatic insulation measurement, the inverter detected too low a resistance on the DC side. There may be a problem with the PV modules or their cabling. Often the error occurs only under certain conditions, such as rain. Please contact your installer to check the system.

509: No feed-in for 24 hours

Status code 509 is sent by the inverter if there is not enough power available from the PV modules for a period of 24 hours. This can happen if the PV modules are covered with snow, dirt or leaves or during the night hours. If the PV modules are clear, make sure that the DC switch at the bottom of the inverter is in the “I” switch position (on). the PV modules are clear, make sure that the DC switch at the bottom of the inverter is in the “I” switch position (on).

522: DC1 input voltage too low

Status code 522 is sent by the inverter if the voltage from the PV modules is too low to start operation. This can happen if the PV modules are covered with snow, dirt or leaves or during the night hours. If the PV modules are clear, make sure that the DC switch at the bottom of the inverter is in the “I” switch position (on).

523: DC2 Input voltage too low

Status code 523 is sent by the inverter if the voltage from the PV modules at input “DC2” (MPPT2) is too low to start operation. This can happen if the PV modules are covered with snow, dirt or leaves or during the night hours.If the PV modules are clear, make sure that the DC switch at the bottom of the inverter is in the “I” switch position (on).Make sure that PV modules are connected to the input “DC2” (MPPT2), which means that this is physically occupied. In case of doubt, your installer can provide you with information.If the input is not in use, please go to the display of your inverter. There, the input can be deactivated by pressing the 3rd button from the left 5 times and then entering the code “2-2-7-4-2” using the arrow keys and the Enter key. Go to “MPP Tracker 2” -> “DC Tracking Mode” and select “OFF”. If PV modules should be connected, select “AUTO”. If you are unable to solve the problem yourself, please contact your installer.

65000: DC connection between inverter and battery interrupted

The status message 65000 is sent by the Symo Hybrid if there is no connection between the inverter and the storage system or if it has been interrupted. First, make sure your Symo Hybrid has the latest firmware installed. Learn here how to update via Solar.web. Otherwise, reboot the storage system: Disconnect the inverter first on the AC side (FI or circuit breaker), then on the DC side (switch on the inverter). Turn off the storage. Wait about 30 seconds. The inverter must be completely dark. No LED may light up anymore. Turn the storage back on. When the storage has started up (after about 30 seconds), switch the inverter back on (AC and DC side).

1001: Insulation measurement triggered

After 24 hours of energy continuously being fed into the grid, an insulation measurement must be carried out. This is a normative specification. Grid power feed operation is not possible during the insulation measurement. After the insulation measurement, the inverter starts feeding energy into the grid again. This is purely for your information - no additional measures are required.

1024: Inverter settings have been changed - inverter restart required

A setting has been changed that makes restarting the system necessary. This occurs automatically - no additional measures are required.

1030: WSD (Wired Shut Down) triggered

a.) Occur together with other errors, which result in shutdown of the inverter, or b.) Be triggered through actuation of the emergency stop switch/fire brigade switch on the WSD (orange connector on the far left of the data communication PC board), or c.) If no emergency stop switch/fire brigade switch is installed, be triggered due to a missing bridge on the WSD connector. Measures: In case of Case a): Please check on your Solar.web portal whether other status messages were triggered at the same time as code 1030. If so, please proceed according to the description "Cause/Solution" of these status messages. If not, please contact your installer. Case b): Please check whether the emergency stop has been triggered. Case c): Please contact your installer.

1036: The grid frequency has exceeded a limit value when reconnecting

When connecting to the public grid, for example after restarting the inverter, the grid frequency was exceeded. The inverter will not feed in power until the grid frequency is within the limit again. No other measures are required.

1112: Mains voltage-dependent power reduction

This status code is triggered as soon as the grid voltage exceeds the stored limit value (depending on country-specific regulations). The inverter reduces the power of feeding in as a result due to the grid voltage being too high. This is purely for your information - no additional measures are required.

1175: Too little DC power for feed-in operation

To little DC power for feed-in (reason: too little irradiation, e.g., in the morning or evening; poor weather conditions such as rain, snowfall, or fog; snow on the PV modules; heavy shading). This is remedied automatically as soon as the PV generator (PV modules) is being supplied with sufficient power.

1196: Inverter required setup values could not be received

This status code only appears when starting for the first time and can be ignored.

TECHNICAL SUPPORT: GET HELP & SUPPORT

For enquiries regarding technical support, please refer to our FAQs below, and fill out the form if you need further assistance.

BILLING & PAYMENTS BILLING & PAYMENTS SALES & QUOTING
SALES & QUOTING SCHEDULING SCHEDULING TECHNICAL SUPPORT TECHNICAL SUPPORT

WIFI ISSUES WIFI ISSUES ERROR CODES
ERROR CODES MAINTENANCE MAINTENANCE BACKUP BACKUP ADDITIONAL ADDITIONAL SUNGROW SUNGROW FRONIUS FRONIUS

WIFI & CONNECTION ISSUES

The app says my system is offline. What does that mean?

Your system may have lost internet connection. Check that your Wi-Fi is working and that the inverter has power. Wait a few minutes; it usually reconnects automatically. If you've changed your WIFI password since your installation, it'll need to be reconnected to WIFI. Search the inverter model you have 'WIFI reconnect guide'.

Battery percentage stuck or not updating in the app.

Restart the inverter and app. Some battery management systems update data slowly.

Why does the app show the system as offline when I can see the inverter is running?

The inverter may be online but temporarily unable to communicate with the monitoring servers. Wait a few minutes or restart the router and inverter if necessary.

Why can’t I log in to my monitoring app?

Make sure your username and password are correct and that your app is updated to the latest version. Restarting your phone or the app often resolves login issues.

I forgot my app password. How do I log in?

Use the “Forgot password” link on the login screen to reset it. Follow the instructions in the email you receive.

Why does my app fail to connect to the inverter?

If you've recently changed your WIFI password, this can disconnect your inverter which will need to be reconnected. Most manufacturers offer 'how to connect your inverter to WIFI' guides.

Can Wi-Fi outages stop my solar system from producing electricity?

No. The system will continue producing power, but your monitoring app may not update until Wi-Fi returns.

How do I reset my connection between the app and the inverter? (Inverter offline)

You can try switching the inverter off and on, restarting your Wi-Fi router, or reconnecting the device in the app following the manufacturer’s instructions.

Why do I see different data in the app compared to the inverter display?

Differences can occur due to the app’s delayed reporting or because the app shows historical averages, while the display shows real-time data.

Still having issues?

HOW TO RECONNECT INVERTER TO WIFI: EASY VIDEO GUIDES

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MAINTENANCE

What to do if system stops working briefly?

Short interruptions may occur due to grid fluctuations, temporary shading, or inverter safety features. Normal operation usually resumes automatically.

How do I know if a component has failed?

Monitoring apps and inverter displays usually indicate faults. Visual inspection and professional testing may be required.

Do solar panels need regular cleaning?

In most cases, no. Rain naturally cleans panels to a large extent. However, in dusty areas, near construction, or if heavy bird droppings build up, a light clean once or twice a year can help maintain performance.

What should I check in my monitoring app?

Look for daily generation trends, battery charge/discharge behaviour, and any fault notifications. Sudden drops or error codes may indicate a maintenance issue.

Can I turn my system off for maintenance?

Yes, but it should be done correctly. Solar systems have specific shutdown procedures involving isolators. This information will be near or on the inverter, or in your handover pack.

What maintenance does my inverter need?

Inverters are generally low maintenance. You should ensure they are kept clean, well ventilated, and free from dust or debris. Occasional firmware updates may also be required depending on the brand.

Do batteries require maintenance?

Most modern batteries are maintenance-free. However, it’s important to monitor system performance through the app and ensure firmware updates are applied when available.

How do I know if my solar system is working properly?

The easiest way is to check your monitoring app. You should see daily generation during daylight hours. If production suddenly drops to zero or unusually low levels, it may indicate a fault or shutdown.

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BACKUP FAQS

Does my system provide backup power?

Only if your system includes a battery with backup functionality. Standard solar systems without a battery will shut down during a power outage for safety reasons.

Battery percentage stuck or not updating in the app.

Your solar system will automatically shut down unless it is paired with a battery that is configured for backup. This is required to protect grid workers and your system.

How long will my battery last during a blackout?

Backup duration depends on your battery size and how much energy you are using. Reducing usage during an outage will extend how long your battery can supply power.

Will my solar panels charge the battery during a blackout?

Yes, if your system is designed for backup operation. Solar can continue generating power during the day and recharge the battery while the grid is down.

Why didn’t my backup activate during a power outage?

This could be due to your system not having backup enabled, a low battery state, or the system being configured for self-consumption only.

Do I need to do anything when the power goes out?

No action is usually required. Backup systems automatically detect outages and switch over. You may notice a brief interruption while the system transitions.

Can I change what circuits are backed up?

In many cases, yes. This depends on how your system was installed. Changes to backup circuits require electrical work and should be carried out by a licensed technician.

Why did my battery run out so quickly during an outage?

Battery runtime depends on how much power is being used. High-demand appliances like air conditioners, ovens, and kettles can drain the battery quickly. Reducing usage during an outage will help extend backup time.

What happens if my battery is empty during an outage?

If the battery is fully depleted and there is no solar generation available, your property will remain without power until either solar recharges the battery or the grid supply returns.

Still having issues?

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ADDITIONAL HELP

What is system commissioning?

Commissioning is the final stage of installation where the system is tested, configured, and verified to ensure it is operating safely and correctly before being switched on.

What are grid connection requirements?

Before or after installation, your system must comply with local network (DNSP) requirements. This ensures your system operates safely alongside the electricity grid and meets export limits where applicable.

Can system components be upgraded in the future?

Yes, many systems are modular. Panels, inverters, and batteries can often be upgraded or expanded, but compatibility depends on the original system design and equipment specifications.

What are STCs and why are they required?

Small-scale Technology Certificates (STCs) are part of the federal rebate scheme for solar systems in Australia. They help reduce the upfront cost of installation and must be created and assigned as part of the system installation process.

What is system earthing and why is it important?

Earthing ensures that electrical faults are safely directed into the ground, reducing the risk of electric shock and protecting system components.

What is export metering?

Export metering measures how much excess solar energy is sent back to the grid. This data is used for billing credits under feed-in tariff arrangements.

Want to learn more?

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COMMON INVERTER ISSUES (SYMPTOMS & FIXES)

NO LIGHTS / INVERTER APPEARS OFF

SYMPTOMS:

No display or LEDs showing on the inverter
No generation shown on the monitoring app

LIKELY CAUSES:

AC isolator or main switch turned off
Grid outage
DC isolator switched off
Tripped Protection Device

POSSIBLE FIXES:

Check is there is a power outage for your area
Ensure all isolators are in the 'ON' position
Check switchboard for tripped breakers
If it remains off when everything is turned on, contact your original installer.

FLASHING RED / ERROR LIGHT

SYMPTOMS:

Red light or fault indicator
System not producing or not producing much
Error shown in the app/monitoring platform

LIKELY CAUSES:

Grid voltage issue / fluctuation/s
Internal protection triggered

POSSIBLE FIXES:

Wait 5-15 min (many faults sort themselves out)
Check is the system resumes normal operation
If the issue continues, note the error code on the inverter and contact your original installer.

LOW OR NO SOLAR PRODUCTION

SYMPTOMS:

System is either not generating or only a little bit
Monitoring shows consistently low production

LIKELY CAUSES:

Weather (if it's cloudy, solar will have significantly reduced performance)
Shading on panels
Hot spots
Faulty connection or string

POSSIBLE FIXES:

Check data from the most recent sunny day and analyse performance with direct sunlight
Check for sunlight obstructions (debris, bird droppings, tree growth etc.)
Restart inverter if safe to do so
If issue continues, contact your original installer

INVERTER NOT CONNECTED TO WIFI

SYMPTOMS:

Your app shows offline or no data
Inverter still shows production

LIKELY CAUSES:

Router or WIFI password change
Weak WIFI signal at the inverter's location
Faulty communication module

POSSIBLE FIXES:

Restart your WIFI modem or router
Reconnect inverter to WIFI (using tutorials above or on YouTube)
Ensure inverter has strong WIFI signal
If still unable to connect, contact your original installer to come out and reconnect.

EXPLORE OUR NEWS/ARTICLES

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TECHNICAL SUPPORT: GET HELP & SUPPORT

WIFI & CONNECTION ISSUES

The app says my system is offline. What does that mean?

Battery percentage stuck or not updating in the app.

Why does the app show the system as offline when I can see the inverter is running?

Why can’t I log in to my monitoring app?

I forgot my app password. How do I log in?

Why does my app fail to connect to the inverter?

Can Wi-Fi outages stop my solar system from producing electricity?

How do I reset my connection between the app and the inverter? (Inverter offline)

Why do I see different data in the app compared to the inverter display?

HOW TO RECONNECT INVERTER TO WIFI: EASY VIDEO GUIDES

ERROR CODES EXPLAINED

FRONIUS GEN24

01-0012: Datalogger ID not available

107: No AC grid detected

240 / 241 / 242 / 243 – Arc detection

306: PV power low

307: DC voltage too low

475 / 502 – Insulation resistance too low

509: No feed-in for 24 hours

522: DC1 input voltage too low

523: DC2 Input voltage too low

65000: DC connection between inverter and battery interrupted

FRONIUS SYMO & PRIMO

1001: Insulation measurement triggered

1024: Inverter settings have been changed - inverter restart required

1030: WSD (Wired Shut Down) triggered

1036: The grid frequency has exceeded a limit value when reconnecting

1112: Mains voltage-dependent power reduction

1175: Too little DC power for feed-in operation

1196: Inverter required setup values could not be received

994, 995, 996, 997 & 999: Solar.web State Codes

SUNGROW INVERTER

MAINTENANCE

What to do if system stops working briefly?

How do I know if a component has failed?

Do solar panels need regular cleaning?

What should I check in my monitoring app?

Can I turn my system off for maintenance?

What maintenance does my inverter need?

Do batteries require maintenance?

How do I know if my solar system is working properly?

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BACKUP FAQS

Does my system provide backup power?

Battery percentage stuck or not updating in the app.

How long will my battery last during a blackout?

Will my solar panels charge the battery during a blackout?

Why didn’t my backup activate during a power outage?

Do I need to do anything when the power goes out?

Can I change what circuits are backed up?

Why did my battery run out so quickly during an outage?

What happens if my battery is empty during an outage?

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Power vs. Energy: What's the Difference? kW vs. kWh⚡Australia

AC vs. DC-Coupled Solar Battery: What's the Difference?⚡

ADDITIONAL HELP

What is system commissioning?

What are grid connection requirements?

Can system components be upgraded in the future?

What are STCs and why are they required?

What is system earthing and why is it important?

What is export metering?

LEARN SOLAR & BATTERY

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HERE'S MORE FREQUENTLY ASKED QUESTIONS

I forgot my app password. How do I log in?

What to do if my system stops working briefly?

Why isn’t my battery charging?

How do I reset my inverter safely?

Why is my solar not exporting to the grid?

My system stopped working after a storm or power surge.

My inverter screen is blank.

Battery discharging faster than expected.

How do you know if a Firmware update is required?